Business Process Outsourcing (BPO)

Outsourcing

BPO

Application Outsourcing

Technology

Enterprise Application Integration

Business Intelligence

Mobile Application Development

Enterprise Solutions

CRM

Enterprise Resource

Consulting

Today’s global economy demands that organizations create enterprise-wide business process outsourcing strategies. The industry landscape is shifting continuously and businesses are working in a climate of increased competition. Business process outsourcing (BPO) is quickly emerging as a key to becoming a high-performing organization. BPO is nowadays rapidly conquering the service oriented firms as well. Solution Technology Associates is a global leader in Continuous Improvement BPO. It's an outsourcing model that has the power to drive improvements in your business, year after year. We build a robust platform to deliver cost-savings, while positioning your processes for improved performance through the expert use of Six Sigma and re-engineering initiatives.

At Solution Technology Associates BPO is often divided into two categories: Back Office Outsourcing (BOO), which includes internal business functions such as billing or purchasing, and Front Office Outsourcing (FOO), which includes customer-related services such as marketing or tech support. At Solution Technology Associates we provide- On-Shore, Near-Shore Support and Off-Shore Support.

From a PricewaterhouseCoopers survey An Indian call center

Global BPO Market by Industry

Industry	Percentage (%)
Information Technology	43
Financial Services	17
Communication (Telecom)	16
Consumer Goods/ Services	15
Manufacturing	09

If you're thinking about a BPO solution, chances are you have one or more of the following needs:

You want to improve performance while increasing profitability.
You are looking to transform the way your business works.
As an organization, you want the lowest cost, best quality services.
You require efficient, effective administration to support business objectives across all our businesses and geographies.

Solution Technology Associates works with clients to:

Improve Competitive Positioning: Quick savings in short cycle times and cost.
Reduce costs through simplification and standardization
Increase productivity and service excellence to customers
Improve Performance: Automated manual processes and activities will result in increased productivity and reduced time to complete.
Enhance focus on business unit operations vs back office processing
Support new business process capabilities
Reduce costs through wage and labour arbitrage
Improve capability to integrate new business
Simple Governance Process: Organizations deal with only one vendor reducing administrative activity.

Solution Technology Associates offers the following BPO services:

Customer Contact Call Center Services
Finance and Accounting
Human Resources
Procurement Services
Insurance
Utilities